Onboarding

Working with you to ensure a successful implementation
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We found the Tech Support offered through not only The Simplex Group but also the Vendor’s website to be outstanding. Support and help responses from Laura Nee’s office were quick and their assistance proved invaluable throughout the life of the project.
Gayle S.

Project Coordinator, General Contractor

Implementation & Support

VPO customers benefit from our 37+ years of project management expertise combined with a reliable Cloud platform, Microsoft 365. If your company uses Microsoft 365 as a managed services solution, we can install VPO in your Microsoft 365 environment. If you do not have Microsoft 365, then we’ll provide a unique Microsoft 365 environment for your company. Later, if your company decides to move to Microsoft 365, you’ll be one step ahead because your Microsoft 365 environment will already be live. Explore Microsoft 365 for Business.

When you select VPO for construction project management, we provide initial implementation services to get your team started quickly. We provide training and support services to anyone whom you decide to invite–including people outside of your company. We administer VPO for you; we’re an extension of your project management team. You’ll have a single point of contact who partners with you as you progress through implementation, and who is continuously involved as you use VPO. We take a very hands-on approach to make sure that you get the most from your investment in us.

Deployment

We deploy proven best-practice content like RFIs, Submittals, Meeting Minutes, Daily Reports, and others, so that you can get started quickly with VPO. Many of our customers choose to tailor our content to support their unique use of VPO for a particular project or client. Often, they request that we develop entirely new content as they learn more about VPO. VPO can evolve into your company’s unique construction project management solution.

During implementation we’ll work with your core team, who’ll make the decisions on how best to use VPO. You choose the functionality and capabilities that will suit you. Together we’ll define who the users will be, “who has access to what,” and what type of access they should have (such as read-only, or full control). We identify the processes that team members will follow when submitting information. We may develop custom reports that are unique to you or your client. You may have system integration needs –the need to share information managed in VPO with other line-of-business applications, or vice versa. Integration between VPO and financial systems and ERP systems is a standard requirement.

Training

Once we define, together, how you’ll use VPO, we provide training for your entire team. Our training is role-based, only teaching users what they need to know about using VPO. Our training is typically done in phases, too. There’s no reason to add every feature all at once. You can select the most important features first, show immediate ROI, and then add more features in the future. We provide training, so you don’t need to obtain additional funding to get a new team ready to use VPO.

We also record our training sessions live, so that attendees can view them on demand once they start using VPO on their own. Our customers also appreciate the fact that we offer an entire library of training videos on our YouTube channel. Here, you can learn about standard features like how to set an alert, how to create a new view, or you can just watch an overview of VPO. We also develop a private area for each client’s custom training videos on YouTube. Visit our YouTube Channel.

Administration

Our clients are busy managing their projects, and they aren’t always able to get 100% attention from their internal resources to administer a project management software system. Our customers appreciate the fact that they can rely on us to manage all aspects of VPO for them. At Simplex, we take a different approach to supporting you than conventional software vendors do. With us, you’re not getting a product; you’re getting a partner.

We offer services like new-project creation, assigning user permissions, and inviting external users on your behalf. We remove the obstacles that people face, trying to set up their projects in a system like SharePoint. When you’re ready to start a new project, you’ll simply complete a new-project request that automatically notifies us. By providing us with information about your new projects, such as the users, their permissions, and any other unique details, you enable us to create the new project and turn it over to you quickly, and to schedule training for your entire team.

You don’t have to dedicate internal staff to support your team in using VPO, but it’s no problem if you’d like to get your internal staff involved. If you have the personnel in place, with the right skill set, then we’re happy to train them on supporting your team.

Ongoing Support for the Entire Team

While you use VPO, our support team is here for you and anyone else you invite into your system. You’ll always have a single point of contact here who understands your use of VPO. Your account manager is not just a technical support resource; they’re also a consultant who was involved with your initial implementation.

No matter what your team’s issue is–a user forgot their password; you need a custom report; you want to add a drop-down value to a field on your RFI form–we have you covered. Because we deliver VPO in Microsoft 365, we can offer 24×7 technical support from Microsoft bundled with our application-level support, ensuring that your system is accessible and usable. Always.